Effective Date: 8/21/2023
Thank you for shopping with Dreadworks. We are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below.
1. Eligibility for Returns:
We accept returns on alcohol airbrush makeup products within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:
The product must be unused, unopened, and in its original packaging.
Proof of purchase from our website is required.
The return request must be initiated within 30 days from the date of delivery.
2. Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These items include:
Used or opened alcohol airbrush makeup products.
Products without their original packaging.
Gift cards and downloadable software products.
3. Return Process:
To initiate a return, please follow these steps:
Contact our customer service team at firstname.lastname@example.org to request a return authorization.
Provide your order number, the name of the product you wish to return, and the reason for the return.
Once your return is approved, you will receive instructions on how to proceed.
4. Shipping Costs:
If the return is due to a defect in the product or an error on our part, we will cover the return shipping costs. If the return is for any other reason, you will be responsible for the return shipping costs.
5. Refund Process:
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number of days] business days.
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any necessary shipping costs.
8. International Returns:
For international customers, please note that you will be responsible for any customs fees, taxes, or duties associated with the return.
9. Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at email@example.com.
Please remember that this return policy is subject to change without notice. It is recommended to review this policy each time you make a purchase from our website.
Thank you for choosing Dreadworks. We appreciate your business!